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Complaints and returns

In accordance with the Act on Protection of Certain Consumer Rights and Liability for Damage Caused by Hazardous Product, you are entitled to withdraw from the purchase of a product without giving any reason within 14 days from the date of receipt of the shipment.

Return conditions:

The purchased product should be returned with proof of purchase (receipt/invoice), a warranty card (if any), and a completed return form or with your own statement on return, containing the following details:

first name and surname

address

list of products being returned

date of return

customer’s signature

The product should be returned in the original and undamaged packaging (if any).

The product being returned must not show any signs of use and must not be damaged in any way.

Costs of returning the shipment are borne by the orderer.

Funds for a purchased and returned product are reimbursed solely to a bank account provided by the customer.

All returns should be addressed to:

E-Kreator

ul. Składowa 17

41-500 Chorzów 

We do not collect cash-on-delivery parcels.

If you return a product that does not meet the above requirements, we will have to send it back at your expense.